Frequently Asked Questions

Retail

Q: Where are you located?

A: Our retail store and showroom are located 540 Gallivan BLVD in Dorchester, MA. Our production facility and showroom are located at 54 Mathewson Dr. in Weymouth, MA.

Q: What are your hours?

A: Due to Covid-19 our hours at the retail store have been abbreviated.
We’re open 10AM-2PM Thursday-Saturday until further notice.

Q: What is the best way to contact you?

A:
Phone: 617-282-8883
Email Customer Service
Web: Chat with a representative on our site

Q: What is your return/exchange policy?

A: Returns ARE ACCEPTED within 30 days of purchase with a receipt. If you do not have a receipt we can do exchanges.

Q: When will my items ship?

A: We ship within 1-2 business days.

Q: Do you sell gift cards?

A: Yes! Gift cards can be purchased at MyCityGear.com or in store.

Wholesale

Q: What is your turnaround?

A: Our standard turnaround is 5-10 business days after artwork approval.

Q: What is the best way to contact you?

A:
Phone: 617-282-8883
Email Sales
Web: Chat with a representative on our website

Q: What are the minimum orders? Do I have to get them all the same size and style?

A: Our minimum order is 24 pieces. You can split this up between sizes, apparel colors, apparel types, as long as ink color(s)/print locations stay the same across all garments.

Q: Do you take supplied garments?

A: The short answer is no. But we take these on a case-by-case basis based on quantity and type of order. Please call 617-282-8883 or Email Sales
with inquiries.

Q: There are no prices on the web site, How do I get the cost of an item?

A: Due to the variability of our industry the best way to get pricing is to call, email, or fill out our request a quote form. Once we have all the information we can get you accurate pricing!

Q: How does digitizing/setups work for embroidery orders?

A: Every first time design for embroidery has a $75 setup fee which includes digitizing your design and setting it up on press. This is a one-time fee as long as you use the same design on future orders.

Q: How do screens work for screen printing orders?

A: For screen print every color in your design needs a screen. For new designs we charge $30 per screen needed. For re-orders, screens drop to $15 per screen needed.

Q: I’m on a tight deadline, do you do rush orders?

A: We always try and work with every customer to make sure we can hit their deadlines. Our ability to do quick turnarounds will depend on your artwork, garment availability and how busy we are the moment. Please note there are rush fees for these types of orders.

Q: Ink/thread color looks slightly different than what it looked like on the computer screen proof.

A: We do not guarantee color matching. Unless we’re given a specific PMS color we will use the thread/ink color closest to our standard thread/ink colors. If you have an exact color ink/thread you want us to use, please let us know (brand/ model/ PMS Color (additional cost)).

Q: Do you offer fulfillment services?

A: Yes, we do! If you need your order shipped to a certain location or need pieces shipped individually we can do it! Please reach out to one of our sales reps at 617-282-8883 or Email Sales with inquiries.

Q: Can you ship internationally?

A: Yes we do, for corporate fulfillment orders only.

Q: How much to ship my wholesale order?

A: Normally we charge $15 per box shipped. 1 box normally holds 72 t shirts/20 hoodies/10-15 jackets.

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